Travel Sales Support Specialist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 3 days a week onsite in our Phoenix, AZ office.

JOB SUMMARY:

The Travel Sales Support Specialist provides support to AAA MWG travel advisors by maintaining accurate travel invoices in travel technology systems, assisting with sales invoicing, managing airline reservations, and handling queue management. The role involves addressing business matters proactively and requires organizational and time management skills, as well as the ability to work independently.

ESSENTIAL FUNCTIONS:

• Support travel sales advisors with queue management and airline schedule changes.
• Support travel sales advisors with documents and by invoicing cruise, tour and other invoice items as needed/required in the GDS system in a timely and accurate manner.
• Support travel sales advisors with administrative tasks as assigned by Manager, Travel Sales Support

KNOWLEDGE AND SKILLS:

• Strong attention to detail, organizational, and time management skills.
• Able to work independently and exhibits strong judgement
• Ability to work independently and make strong judgments.
• Excellent verbal and written communication and customer service skills.
• Proficiency in Google Suite programs and Microsoft Excel.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Requirements:
  • High School diploma
  • 2-4 years of travel agency and GDS system experience and airline ticketing/exchange experience.

• Preferred Experience:
  • Bachelor's Degree
  • CTA, CTC Certificates

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