Senior Business Operations Specialist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 3 days a week onsite in our Walnut Creek, CA office.

JOB SUMMARY

Reporting into the Strategic Initiatives group, our Senior Business Operations Specialist will support strategic investments set by the enterprise strategic plan in the areas of growth, service and deepening Member value.

RESPONSIBILITIES / JOB DUTIES

• Leads cross-functional teams to implement high-impact business improvements.

• Prepares operational assessments based on research and field evaluations, including competitor evaluations, operational effectiveness and capacity utilization

• Supports the development of future state roadmap and business cases that will automate key business functions that deliver quicker, intuitive and frictionless Member experiences

• Documents and maps processes while making recommendations on improvements

• Assists in ideating, prototyping, and ultimately scaling solutions to support business growth, optimization and transformation

• Support the execution of approved plans

• Performs other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Possesses strong analytical skills and demonstrated success coordinating operations across various business groups and stakeholders

• Strong written and verbal communication

• Strong computer skills, including proficiency with Google suite

• Proven ability to multitask and manage competing priorities in a fast paced environment, delivering high quality results under pressure

• Foundational understanding of AI concepts, capabilities. Ability to identify potential applications of AI to enhance analysis and problem-solving, and a curiosity to explore new technologies

• Strong planning, problem-solving and project management skills

• Critical thinker with a proven ability to provide solutions based on research, data, and industry trends

• Must be able to understand and follow complex instructions

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications

  • Bachelor's degree

  • Minimum of 8 years of experience in business, operations, or a related field

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