Fleet Specialist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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RESPONSIBILITIES / JOB DUTIES

• Champions and exhibits the guiding principles and core values of AAA; Builds positive relationships and rapport with Team Members; Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members; Provides real time hands on operational support.
• Supports Manager and Team Lead in providing consistent communication and messaging; Supports team engagement; Provides new hire and ongoing training and technical guidance; Routinely leverages fleet resources to provide solutions to basic and complex situations; Helps to resolve obstacles that create barriers for Team Members
• Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy; Identifies and alerts Manager of system, process or Team Member performance concerns; Operates a tow truck and/or battery vehicle to assist members based on business need.
• Other duties as assigned

KNOWLEDGE AND SKILLS

• Ability to communicate professionally both verbally and in writing
• Outstanding customer service skills and ability to effectively transfer these skills to others
• Expert knowledge of the AAA Way of towing and battery practices and ability to successfully train others
• Demonstrated track record of successful decision making and problem solving
• Strong computer skills, including proficiency with the Google Suite
• Advanced knowledge of performing the duties of a tow truck driver and battery driver

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
  • High School Diploma or GED equivalent
  • 4-6 years experience in fleet operations to include tow or battery assist driver and road service operations.
  • Valid driver's license and acceptable 39 month driving record

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

50 percent of the time is working in an office environment and 50 percent of the time is out in the field.

Office work includes using a computer, standing, walking or sitting at a desk, table or computer workstation.

Field work includes lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required. May work in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

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