Field Operations Project Manager, Smart Home & Business Security

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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Are you a seasoned project manager with a passion for smart security technology? Do you thrive on the challenge of managing complex installations from start to finish? We're looking for a dedicated Project Manager to join our Field Operations team and oversee all aspects of our Smart Home and Smart Business security installations.

This position is responsible for managing all aspects of installation projects for the Field Operations teams. Quality installation/service is critical for ongoing member satisfaction and retention of the member base. This position is responsible for job completion including job execution tasks, job completion SLA, and job gross installation margin. This is an advanced level position responsible for service level adherence, timely completion of jobs and quality assurance.

RESPONSIBILITIES / JOB DUTIES

• Manage and coordinate all aspects of construction projects from conception to completion
  • Coordinate with all internal and external teams including subcontractors to ensure all project tasks are completed on time and within budget
  • Negotiate with all vendors and subcontractors to maintain the job margin
  • Obtain all building permits, licenses to meet code regulations

• Create and Manage construction plan
  • Work with all internal teams including sales and design to define the scope of work
  • Define the job tasks and assign the accountable party with delivery dates
  • Prepare all project meetings, including agendas, taking minutes and following up on action items.
  • Allocate and manage all resource logistics

• Monitor project progress, identify potential issues, and implement solutions to ensure projects stay on track.
  • Handle all change orders and purchase orders, ensuring all necessary approvals are obtained and documentation is accurately maintained.

• Maintain a strong working relationship with clients, team members, and stakeholders, ensuring clear communication and collaboration at all stages of the project.
  • Ensure compliance with all relevant safety regulations and quality standards

• Oversee the performance of the teams assigned to each project

KNOWLEDGE, SKILLS, AND ABILITIES

• Construction Project Management skills including time management, project budgeting, resource management and project planning
• Excellent organizational skills, with the ability to manage multiple projects simultaneously
• Strong problem-solving skills, with the ability to identify potential issues and implement effective solutions.
• Ability to work well under pressure
• Strong attention to detail and commitment to delivering high-quality work
• Knowledge of service operations, customer service and processing support functions
• Strong customer experience orientation with the ability to develop centralized operations strategies rooted in experience delivery
• Ability to develop and build customer relationships; which includes tackling difficult clients and their issues
• Ability to learn quickly and thrive in a dynamic workplace
• Proficiency with Microsoft Excel, Word and PowerPoint

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
  • Bachelor’s degree in Business or equivalent combination of work experience and education.
  • 5 years of operations experience
  • Smart Home Security and/or Smart Business Security industry experience preferred.

• Preferred Qualifications
  • Graduate degree
  • 2 - 4 years of experience managing detailed, complex projects

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Salary Compensation Range: Min: $129,223.00 - Mid: $161,528.00- Max: $193,834.00

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